This operation is not allowed. Please contact Razorpay support for details. getting in transfers API

i getting this error "This operation is not allowed. Please contact Razorpay support for details." in razorpay https://api.razorpay.com/v1/payments/tr_id/transfers API

i want to split payments with vendors and platform owner.

i use this Endpointhttps://api.razorpay.com/v1/payments/<tr_id>/transfers

Request

{"transfers": [    {"account": "acc_...","amount": 1620,"currency": "INR","notes": {"order_id": "3376","transaction_id": "pay_....."      },"linked_account_notes": ["order_id","transaction_id"      ],"on_hold": true,"on_hold_until": 1711516716    }  ]}

response

{"error": {"code": "BAD_REQUEST_ERROR","description": "This operation is not allowed. Please contact Razorpay support for details.","source": "NA","step": "NA","reason": "NA","metadata": {    }  }}

    global $razorpay_secret;    $api_url = "https://api.razorpay.com/v1/payments/$transaction_id/transfers";    $data = array('transfers' => $payments    );    $post_data = json_encode($data);    $curl = curl_init();    curl_setopt_array($curl, array(        CURLOPT_URL => $api_url,        CURLOPT_RETURNTRANSFER => true,        CURLOPT_ENCODING => "",        CURLOPT_MAXREDIRS => 10,        CURLOPT_TIMEOUT => 30,        CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,        CURLOPT_CUSTOMREQUEST => "POST",        CURLOPT_POSTFIELDS => $post_data,        CURLOPT_HTTPHEADER => array('Authorization: Basic ' . base64_encode($razorpay_key_id . ':' . $razorpay_secret),"Content-Type: application/json"        ),    ));    $response = curl_exec($curl);    $err = curl_error($curl);    $res = json_decode($response);